How do I schedule a transfer and how much notice is required?
- Patient’s Name
- Date of Birth
- Current Medical Condition / Diagnosis
- Sending and receiving facility information
- Preferred date and time for travel
- Insurance information or other method of payment
- If applicable, passport information for patient and passenger
The process only takes a few minutes. From here, Air EMS will manage communications between facilities, physicians, case managers, admission personnel, airports and ground ambulances. For emergent cases (as deemed by the sending physician), air ambulance arrangements can be made within 2 to 4 hours.
For non-emergent and international transports, Air EMS requests a minimum of 24 hours notice to allow time to obtain all necessary documents and insurance approval (if applicable). For international travel, additional factors may regulate the amount of time necessary to prepare for transport such as passport/visa requirements, international permits and landing arrangements, etc.
Are you licensed and insured?
Can you fly to me prior to picking up the patient?
Will Air EMS transport Transplant Organ(s), Patients and/or the Procurement Teams?
Who will provide the patient care?
All medical crew members have a minimum of 4 years Critical Care experience in addition to training/certification in:
- Basic Life Support (BLS)
- Advanced Cardiac Life Support (ACLS)
- Pediatric Advanced Life Support (PALS)
- Trauma – Advanced Trauma Life Support (ATLS) audit, TNCC/TNATC or equivalent
Additional training is provided in areas such as advanced ventilator support, infection control, stress recognition/management, hazardous materials, flight physiology as well as EMS rules and regulations to ensure all medical personnel are well educated with the necessary skills.
What equipment and medications are on board the aircraft?
- FAA approved stretcher system
- Cardiac monitor/defibrillator
- Advanced airway management equipment including intubation equipment, ventilator, bi-pap, airway equipment, portable suction and bag-valve mask resuscitators
- Full ACLS drug complement and IV solutions
- Specialty equipment necessary to meet the patient need
Are there patients Air EMS cannot transport?
What is a Commercial Medical Escort?
- Provide the necessary medical equipment and ensure medication for comfortable transport.
- Obtain required medical clearances from the airline prior to departure.
- Coordinate and assist the patient with airport security processes, aircraft boarding, flight connections and deplaning.
- Coordinate with sending and receiving facilities medical staff.
- Schedule ground transportation to/from the airport.
- Coordinate with designated family members during the transport.
What is Commercial Stretcher Service?
Restrictions do apply. To ensure this mode of transportation is safe and appropriate for the patient, a detailed medical assessment is completed prior to scheduling the trip. Currently, no US-based carriers (American, Delta, US Airways, United, etc.) offer this service. Due to space restrictions, privacy may be of concern for many travelers.
Commercial stretcher service requires detailed coordination to ensure all clearances are obtained. Approximately 5 – 7 days will be required to ensure all arrangements are made prior to transport.
What type of aircraft do you use and how do you determine which aircraft is used?
Air EMS utilizes various aircraft types and models to ensure safety and maximum comfort for the patient –including the popular Citation, Learjet and Hawker models. Regardless of the aircraft selected for a transport, all aircraft are FAA Certified, pressurized and configured in a manner that allows continuous access for patient care while ensuring the safety of the patient, passengers and crew.